Every unit and employee has the responsibility to produce excellent quality, and satisfied and quality-conscious personnel can and are willing to do so. The quality of the work environment affects the work motivation and well-being of the employees. In addition, an inspiring reward system is needed, where clear quality objectives are set and monitored. The rewards are based on the combination of qualitative and quantitative objectives.
All employees must be required to at least take responsibility for the quality of their own work, and to report any deviations in quality to their immediate supervisor or another person in charge. The management should carefully consider the types of competence required from the employees in each post. In order to perform well, the employee must be professionally able, and have the suitable personal qualities and respect required for the tasks. Important features include social capabilities, the ability to work independently, and the willingness to learn.